Setien is seeking an experienced and motivated Remote Customer Service Supervisor to lead and support our customer service team. In this role, you will oversee daily operations, ensure high-quality service delivery, and provide guidance to team members to meet performance goals. Strong leadership, communication, and problem-solving skills are essential for success in this role.

This position is strictly for United States residents only.

Key Responsibilities:

* Supervise and support a team of customer service representatives

* Monitor performance and provide coaching and feedback

* Handle complex customer inquiries and escalations

* Ensure compliance with company policies and service standards

* Generate reports and identify areas for process improvement

Qualifications:

* Proven experience in a customer service leadership role

* Excellent communication and interpersonal skills

* Strong problem-solving abilities and attention to detail

* Comfortable working in a remote environment

* Must be based in New York

Type: Full-time

Pay: $32.00 to $38.00 per HOUR